Services

We offer a range of specialized services tailored to meet your individual needs. Our approach is focused on understanding and responding to what you require, providing effective and practical solutions. From personalized consultations to expert advice and hands-on assistance, we are here to deliver quality and satisfaction. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and see how we can contribute to your success.

Support Scope

* Basic: Covers 1 device with email/internet/security support, remote access, and email support.
* Mid-Tier: Covers 2-3 devices with additional software support, faster response times, and phone support.
* Premium: Covers unlimited devices with priority support, proactive maintenance, and on-site support (optional).
* Hardware: Troubleshooting and configuration for desktops, laptops, tablets, and smartphones.
* Software: Installation, configuration, and troubleshooting of common software (productivity suites, security software, anti-virus).
* Networking: Wireless setup, troubleshooting internet connectivity issues, and printer/scanner setup.
* Security: Security software installation, firewall configuration, and virus/malware removal.
Support Channels

* Remote Access: Secure remote access for technicians to diagnose and resolve    issues directly.
* Phone Support: Dedicated phone line with access to qualified technicians.
* Email Support: Asynchronous technical support via email.
* Live Chat: Real-time chat support for quick questions.
Additional Services (Optional)
* Data Backup and Recovery
* Software Updates and Patch Management
* On-Site Support
* Extended Warranty Coverage
Subscription Billing
* Monthly or annual billing with potential discounts for longer commitments.

Basic

  • Coverage: Typically covers 1 device (computer, smartphone, or tablet).
  • Support scope: Focuses on common issues like internet connectivity, email setup, and security software.
  • Support channels: Often provides remote access for troubleshooting and resolution, along with email support.
  • Response time frames: May have a longer response window compared to higher tiers (e.g., 24-48 hours).

Mid-Tier

  • Covers 2-3 devices with additional software support, faster response times, and phone support.
  •  Hardware: Troubleshooting and configuration for desktops, laptops, tablets, and smartphones.
  •  Software: Installation, configuration, and troubleshooting of common software (productivity suites, security software, anti-virus).
  •  Networking: Wireless setup, troubleshooting internet connectivity issues, and printer/scanner setup.
  •  Security: Security software installation, firewall configuration, and virus/malware removal.
  • Remote Access: Secure remote access for technicians to diagnose and resolve    issues directly.
  •  Phone Support: Dedicated phone line with access to qualified technicians.

Professional

  • Covers unlimited devices with priority support, proactive maintenance, and on-site support (optional).
  •  Hardware: Troubleshooting and configuration for desktops, laptops, tablets, and smartphones.
  •  Software: Installation, configuration, and troubleshooting of common software (productivity suites, security software, anti-virus).
  •  Networking: Wireless setup, troubleshooting internet connectivity issues, and printer/scanner setup.
  •  Security: Security software installation, firewall configuration, and virus/malware removal.
  •  Remote Access: Secure remote access for technicians to diagnose and resolve    issues directly.
  •  Phone Support: Dedicated phone line with access to qualified technicians.
  •  Email Support: Asynchronous technical support via email.
  •  Live Chat: Real-time chat support for quick questions.
  •  Data Backup and Recovery
  •  Software Updates and Patch Management
  •  On-Site Support
  •  Extended Warranty Coverage

Virus & Malware Removal

Our virus & malware removal service includes a thorough scan of your system to detect and eliminate any harmful software, ensuring your computer runs smoothly and securely.

With our 24/7 remote support, you can trust us to resolve your computer issues anytime, day or night.

  • 24/7 Remote Support
  • Certified Technicians
  • Quick Turnaround Time

Software Installation & Configuration

Need help installing new software or configuring existing programs? We've got you covered with our software installation and configuration service, ensuring your applications work seamlessly.

Our software installation and configuration services are tailored to your specific needs, providing personalized solutions for your computer.

  • Customized Configurations
  • Optimization Services
  • Troubleshooting Support

“I was so impressed with the quick response and professional service from Tec Savvy Solutions. They fixed my computer issues in no time and I didn't even have to leave my house. Highly recommended!”

Sarah Johnson